Privacy Policy

Kaylin Cakes, LLC (“Kaylin Cakes,” “we,” “us,” or “our”) is a cottage food bakery operating in Nashville, Tennessee. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or interact with us — including when you place an order, submit a contact form, or opt in to our messaging programs.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site.

Information you provide directly:

• Name, email address, and phone number when you submit a contact or order form
• Order details such as item selection, size, toppings, and delivery preferences
• Any messages or communications you send to us
• Your opt-in preferences for SMS and email marketing programs

We do not collect payment card information directly. Any payment processing is handled through third-party platforms (e.g., Venmo, Cash App, Zelle) and is subject to their respective privacy policies.

We use the information we collect to:

• Process and fulfill your custom order requests
• Communicate with you about your order status, changes, or baker confirmations
• Respond to inquiries and customer service requests
• Send promotional offers, new product announcements, and seasonal specials — only to customers who have explicitly opted in
• Improve our website and understand how visitors interact with our content
• Comply with applicable federal and Tennessee state laws and regulations

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

We operate two separate, opt-in SMS programs. By checking the corresponding opt-in box — at order checkout or on our contact form — you expressly consent, as required by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, to receive recurring automated or manually dialed text messages from Kaylin Cakes, LLC at the phone number you provide, for that program only. Each opt-in covers a single, specific use case; consenting to one does not enroll you in the other, and each is confirmed by a separate checkbox.

Program 1 — Order Updates (opt-in at checkout). Transactional messages related to your order only:

• Order confirmations and status updates
• Pickup and delivery coordination

Program 2 — Customer Support Replies (opt-in on our contact form). Messages replying to an inquiry you submit through the contact form:

• Responses to the question or request you sent us
• Follow-up needed to answer or resolve that inquiry

Neither program sends marketing, promotional, or advertising content. Message frequency varies based on your order and inquiry activity — typically no more than 4 messages per month per program.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out at any time: Reply STOP to any text message. You will receive one final confirmation message and no further texts will be sent from that program. To re-enroll, reply START or submit the opt-in form again.

For help: Reply HELP or contact us at tudorkaylin@gmail.com.

Consent is not a condition of purchase. You may opt out at any time without affecting your ability to place an order or contact us.

Carriers are not liable for delayed or undelivered messages. Supported carriers include all major US wireless providers.

If you opt in to email communications, we will send you messages in compliance with the CAN-SPAM Act of 2003. Each marketing email will:

• Clearly identify Kaylin Cakes, LLC as the sender
• Provide a clear and easy way to unsubscribe
• Honor unsubscribe requests within 10 business days

To unsubscribe from email communications at any time, click the “Unsubscribe” link in any email we send, or contact us directly at tudorkaylin@gmail.com.

Transactional emails (order confirmations, baker responses) are not marketing messages and are not subject to email opt-out preferences.

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service providers: Third-party tools that help us operate our website (e.g., hosting providers, analytics services). These parties are contractually obligated to protect your information and may not use it for their own purposes.
• Legal obligations: If required to do so by law, court order, or governmental authority, including compliance with Tennessee state law enforcement requests.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: In any other case, only with your explicit prior approval.

Under the Tennessee Information Protection Act (TIPA), Tennessee residents may have the right to:

• Confirm whether we process personal data about you
• Access and obtain a copy of your personal data
• Request correction of inaccurate personal data
• Request deletion of personal data you have provided
• Opt out of the sale of personal data or targeted advertising

To exercise any of these rights, contact us at tudorkaylin@gmail.com. We will respond within 45 days of receiving a verifiable request. This may be extended once by an additional 45 days when reasonably necessary.

Note: As a small cottage food business, we may not be subject to TIPA thresholds, but we honor these rights as a matter of good faith and fair business practice.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. These may include:

• Essential cookies: Required for core website functionality
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

You may disable cookies through your browser settings. Doing so may affect some functionality of the site.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information promptly. If you believe a child under 13 has submitted information to us, please contact us at tudorkaylin@gmail.com.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related information is typically retained for up to 3 years for business and tax record purposes in accordance with Tennessee state law.

Marketing opt-in records are retained for as long as you remain subscribed and for a reasonable period thereafter as proof of consent.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Our website may contain links to third-party websites (e.g., Instagram, Facebook). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy, your personal information, or to exercise any of your rights, please contact us: